We ship worldwide. Your parcels will be handled through the carrier service PostNL, DHL or DPD. Please note that PostNL does utilize local partners in some markets outside the Netherlands. A full breakdown can be found below. 

* Please note that depending on your shipping destination there might be a chance that you will have to pay import duties. PAU design doesn’t cover these import taxes and duties.

PAU design offers free standard delivery on orders above 100 euro in the Netherlands. Please note that free shipping will be applied to your order at checkout.

Delivery time
Once you’ve placed your order it takes up to 2 business days to process your order and hand it over to the carrier. You will receive a tracking code once your order has been shipped.

Please be aware that due to Covid-19 delivery might be delayed. 

Return policy
We strive to deliver the best possible products. If, however, you are not completely happy with your order (or certain products within an order), you can return it within 14 days of receiving the order. Returned items must be unworn/unused and include all attached tags/original packaging.

Please send an email to PAU design at info@pau-design.nl to notify your return along with your order number. You will receive further instructions through email.

Once we’ve received your return, it will be processed within 3 business days.

Return costs are not covered by PAU design. We advise you to return your package using a track and trace code, as we can’t take responsibility for lost or damages packages.

Cancellations
Please be aware you’re not able to cancel your order once your order has been processed.